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Mechanical Service Operations Manager - Dallas, TX

Job description

POSITION SUMMARY
 
 
Manage the field supervisory and technician force in order to provide superior customer satisfaction and top performance in the field.  Implement and executive performance standards reflective of our culture, mission and goals.  Foster an environment that promotes productivity, profitability, and growth.    
 
 
What you’ll do:
 
  1. Monitor the operating costs of the service operations staff.  Ensure that staff works efficiently and effectively within budget or as required to ensure profitability. 
  2. Support the Service Business Supervisor, as needed, with the management of customer service, scheduling, invoicing, account payables, and account receivables
  3. Supervise/mentor the work of the service supervisors to better develop their technical, supervisory, and leadership skills.
  4. Assist the Service Sales Manager, as needed, with reviewing terms and conditions on service sales quotes and support the sales team with site surveys and estimates as needed.
  5. Ensure field technicians are satisfactorily representing Brandt’s capabilities and furthering our image to external customers
  6. Assist in monitoring performance and maintaining profit standards on service maintenance contracts, quoted service work, and T&M projects.  
  7.  Partner with the Service Controller, Service Sales Manager, and Service Business   Supervisor to develop the department budget, monitor expenses, and ensure the group operates efficiently and effectively. 
  8. Oversee the implementation of Brandt’s Service safety program, including compliance with site-specific safety requirements. Participate in safety/incident investigations and reviews.  Ensure timely responses and document actions/corrections.
  9. Implement processes necessary to ensure adherence to all legal and regulatory compliance (i.e., refrigerant, oil management, and other hazardous waste disposal).
  10. Implement and oversee processes related to Service fleet, uniform, and tool management.
  11. Manage, develop, and motivate staff.  Establish performance standards and ensure the availability of career development and training opportunities to help consistently achieve optimal results and improve the core workforce.
  12. Partner with the Sales Manager and Business Supervisor to develop and implement systems and procedures that foster positive customer relations and ensure prompt and thorough resolution of customer inquiries, requests, and complaints.
  13. Investigate potentially serious customer complaints to help remedy the situation and/or promptly implement corrective measures as required.
  14. Work with Service Sales Manager and Service Business Supervisor to explore new systems and methodologies that can improve customer service and employee performance.   
  15. Assist with determining quarterly sales commission payments. 
  16. Perform additional assignments as requested/needed.
 
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What you’ll need to be successful:
 
 
  • Thorough understanding of business/industry practices, processes, & standards
  • Thorough understanding of and respect for safety and OSHA rules & regulations
  • Excellent communication, interpersonal and motivational skills
  • Strong organizational and problem-solving skills
  • Ability to apply innovative and effective management techniques to maximize employee performance
  • Strong MS Office skills and WennSoft experience highly desirable
  • Employment is contingent upon satisfying all jobsite-specific access requirements, with no outstanding restrictions from any jobsite or from working with any of Brandt’s partnering General Contractors, Owners, Customers, etc.
 
 
What you bring to the table:
 
 
  • 4-yr. management/construction science degree or successful completion of an HVAC/plumbing trade/technical training program
  • Extensive (15+ years) relevant work experience, including at least five years in a  supervisory/leadership role